TUI Airways Cancellation Policy: TUI Airways offers both flight-only bookings and package holidays. Now, depending on whether you booked a flight-only-ticket or a complete TUI package holiday, the airline determines its cancellation policy. Well, if you need to cancel your TUI Airways booking, here’s all you need to know.

Flight-Only Vs Package Holiday: Cancellation Rules

• TUI Flight-only bookings are non-refundable after the 24-hour cancellation window for some fares. And if you want to make changes to your booking, fees apply depending on your fare type.
• TUI Package holidays (including flight + hotel or flight + hotel + extras) follow a different cancellation fee structure depending on when you cancel your reservation.

Passengers who have booked through travel agents have to contact them for cancellations.

When You Want to Cancel a TUI Package Holiday

TUI does not refund deposits for TUI holiday packages. For the rest of the fare, TUI applies relevant fees depending on when you cancel your TUI package holiday.

In cases where TUI cancels your package holiday because of an unexpected situation, you can claim a full refund or opt for an alternative arrangement.

When You Want to Cancel a TUI Flight-Only Booking

TUI’s terms for flight-only reservation cancellations vary by fare type.

• Many lower-cost fares neither allow for changes nor are they refundable.
• Fares that allow for flight changes charge fees, which depend on your ticket class and when you raise the request.
• For some fares, passengers can avail travel credit redeemable for flights at a later date if they wish to cancel their current booking.
• TUI allows ticketholders to cancel their reservation within 24 hours of booking for a full refund on some fares. Always check your fare conditions to know your rights.
• Access the “Manage My Booking” portal on the TUI official website to review your fare conditions and check your options.

When TUI Cancels Your Flight

Unforeseen circumstances can lead to TUI canceling your reservation. Your rights during such cases include:

• Claiming a full refund
• Opting for an alternative travel arrangement
• Availing meals, compensation, and/or accommodation, whichever applies

Ways to Cancel Your TUI Reservation

You can cancel your TUI booking online, offline, or via phone:

• If you want to cancel your TUI booking online, you should visit the ‘Manage My Booking’ portal on the airline’s official web portal. First, you have to access your account by entering your last name, booking confirmation number, and departure date. Go on to select the relevant flight and tap the ‘Cancel’ tab. The system will direct you on how to complete the cancellation process, after which you will receive a confirmation of your canceled booking.
• To cancel your TUI reservation by phone, you should call the Customer Helpline and speak to a representative. They will guide you step-by-step through the entire cancellation process.
• Visit a TUI store if you prefer a face-to-face meeting to cancel your booking.

Final Thoughts

Flight cancellations are sometimes inevitable. Also, TUI follows different approaches when you want to cancel a package holiday or a flight-only booking. For TUI package holiday cancellations, the airline has a structured scale based on how early you cancel. In case of TUI flight-only booking cancellations, most fares are non-refundable, although you can receive travel credit to travel at a future date.

Remember to check the TUI official portal regularly for the latest updates. Plus, you can sign in to your account to review your itinerary, make flight changes, cancel your reservation, and claim refunds.